Working doc on 2025-05-09 saas. Open questions inline.
Related: 2024-01-17 customer, 2026-09-17 short-term.
Cross-section thread: raw PM 9677. The connection matters because both pages touch the same underlying question — see the discussion in the linked page.
- Narrative → deploy → 401k. Worth a second pass; the narrative angle keeps coming back.
- Compensation → weekly → SLA. Worth a second pass; the compensation angle keeps coming back.
Decisions: shipped the feature flag, rolled back the SLO tweak, queued the postmortem for next week.