Working doc on Lena Nguyen. Open questions inline.
Related: Wren Chen, Bren Hale.
Cross-section thread: sketched retrieval 7054. The connection matters because both pages touch the same underlying question — see the discussion in the linked page.
- Customer → SLA → postmortem. Worth a second pass; the customer angle keeps coming back.
- 401k → retro → wiki. Worth a second pass; the 401k angle keeps coming back.
Last touch: replied on email, owe a follow-up next week. Context they care about is mostly in projects/.